You can cancel the order as follows:

•  If the order was shipped from our warehouses, you must follow the procedures for returning the product shown in the return form  click here
• If the order has not been shipped, our team will assist you and cancel it
• There are some products that are not returnable, exchangeable, or cancelable, please see them in the return policy
• We cannot return or exchange products outside the UAE.

• Processing means that your order is now in process and being prepared
• Shipped means your order has been shipped from Chila D’s warehouse, and you will receive a shipping confirmation email
• Delivered means that the shipment has been delivered to the requested address.
• Cancelled means that your order has been cancelled, either by you or by the Chilla team

• Products cannot be returned after 7 days of receiving the shipment
• Products that have been used cannot be returned
• Products that have been damaged by the customer cannot be returned
• Products from the personal care category such as (diapers, pacifiers, teethers, underwear, baby wipes) cannot be returned.
• Customized products such as a custom gift box cannot be returned.
• Products that are not in their original condition at the time of delivery

At Chila, we take care to present our products with the utmost care, and if the product arrives damaged, we are very sorry for that and we bear responsibility for ensuring that the product is returned and that you have a nice experience with us, so please fill out the return form and explain the reason from here.

We regret this unintentional error, and we ask you to immediately contact the customer service team to assist you at the following number or contact us via email: support@cheella.com

Because we are committed to making our customers happy, we make sure that our products reach you within

• 1-2 working days within the Emirates
• 5-10 days in the Gulf countries
• 7-12 working days in the rest of the world.